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Customer Satisfaction Money-Back Guarantee

We offer a 90-day money-back guarantee on IPL, Facial Steamer, RF devices. To achieve optimum results, we recommend using the product/s on a weekly basis over a 90-day period. This ensures enough time for the device to start working properly on your skin. We also advise it takes a minimum of 12 weeks to see visible results using your IPL hair removal device. Following this treatment plan, if you are still not satisfied you can return the device to us for a full refund.

To be eligible to claim a refund, individuals must have purchased device from 

  1. On the day your order is delivered, email a customer care representative at a blank email with the subject line "90 Day Money-Back Guarantee". This will activate your money-back guarantee. Please note, if your guarantee is not registered as per this step it will be deemed invalid.
  2. Use our handset for at least 70 days from date of purchase, but for no more than 90 days.
  3. If you are not completely satisfied by the performance of our handset, email a customer care representative via the same email requesting a refund as per our money-back guarantee.
  4. Once approved, return the product (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
  5. Incomplete, indecipherable or illegible claims will be deemed invalid.
  6. Once returned, the product purchase price will be refunded to you.


90 Day Money-Back Guarantee

We know you'll love this as much as we do. In fact, if for any reason you're not completely satisfied, just return your order within 90 days and we'll issue a full refund.

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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We provide 2 Year warranty for Phoebe IPL Device and 1 Year Warranty for any other products.

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Free Shipping Nationwide for minimum purchase of ₱999.

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